Customer service

Customer service

You are always welcome to contact us - we are passionate about our customer service and will do our utmost to help you with your enquiry!


Monday to Friday: 08:00 - 17:00

Closed during lunch between 12:00 and 13:00

Weekends and Public Holidays: Closed

We will respond to your request within 24 hours.



Below you will find answers to the most frequently asked questions we receive at Azalea IT. Do not forget that you are always welcome to contact us.

  • Delivery/Shipping
What are the shipping costs? Shipping costs are 35 EUR plus VAT per order inside EU. Shipping costs to addresses outside EU are 65 EUR plus VAT per order. Shipping within Sweden is 125 SEK per order plus VAT.
How long does the delivery take? It takes 1-4 business days. 
Do I get a tracking number for my order? Yes, you will receive a tracking number when your order leaves the warehouse. 
Which shipping agent ships my order? Your order is usually sent with usually UPS but sometimes we use TNT.
  • Order
How do I know my order has been registered? You will receive an order confirmation to the email address you provided when you placed the order..
Why haven´t I received an order confirmation? If you placed an order with us and did not receive an order confirmation, it can be because the order has not been processed yet. Please contact us before placing a new order so we can check it. It can also be because you have entered a different email address. Please email us at so we can adjust it and send you an order confirmation.
  • Exchange and return
I have made a mistake with my order. Sometimes we can help with exchanges but it depends entirely on the article and whether the package has been opened or not opened etc.
I have received the wrong equipment. Should this happen, we will naturally correct the issue as soon as we can. Call +46 31 313 3259 or email us at 
  • Sending us your IT equipment
Where do I send the equipment? Azalea IT, Amalia Jönssons gata 27, 421 31 Västra Frölunda, Sweden
When do I receive payment? When we have finished testing, we will send a report. In this report, we determine the final market price after we have deducted e.g. defective units. Please send your invoice to: We settle within 30 days.
How does logistics work? We agree on a date for the pickup. Your account manager will ask for the number of packages, weight, dimensions, etc. Be sure to pack pallets/boxes well.
I don't have packing material. If you don't have packing material, please contact us at We usually respond within minutes during office hours.
Disk erasure with Blancco? We erase hard drives with Blancco. It is currently the safest method of data removal. Large organizations and government agencies such as Nato and the Swedish Defence Force use Blancco.
Contact us